Nuance

Empower your mobile customers with handset-based customer care

Today’s wireless subscribers are, by definition, mobile and require service anytime, anywhere. Enter Nuance Mobile Care, a solution for transforming each call to customer care into a compelling, visual self-service experience.

Nuance Mobile Care enables wireless subscribers to transact business and get information directly from their mobile phone using their screen and keypad. Currently in use within the Telco industry, it enables leading mobile operators to offer new and innovative applications that empower customers, deliver an exceptional experience and decrease calls to the contact center.

When a subscriber dials customer care, Nuance Mobile Care presents the caller with a visual self-service application that includes the options required to complete their request. Users can make balance inquiries, top up and pay their bills and even run advanced diagnostics to repair mobile device configuration and settings issues.

While a Telco-centric solution today, service leaders in the airlines, bank and credit card industries will be among the next wave of companies to use Nuance Mobile Care to deliver value-added services to their customers.

Learn more in our Nuance Mobile Care data sheet.

To see Nuance Mobile Care in action, view the demonstration of Vodafone UK’s My191 service in a video from by the British Computer Society.