Nuance

Contact center solutions for your specific business needs

Nuance helps you earn happy, loyal customers through great service experiences. Our inbound contact center solutions quickly route callers, verify their identities securely and use intuitive speech or touchtone self-service to complete their task. If agent assistance is needed, we prepare your agents to greet callers personally and assist them intelligently. Our solutions are available on premise, hosted or via a flexible hybrid model.

Self-service IVR

Our intuitive speech and touchtone self-service solutions let you deliver exceptional customer service, reduce costs, drive revenue and enable your contact center agents to be more effective. Learn more.

Call Steering

Nuance offers a range of solutions for quickly and accurately routing callers to the correct destination using speech and touchtone, including Nuance Call Steering for contact centers with high call volume and ten or more routing destinations. Learn more.

Caller Authentication

Our authentication solutions are designed to meet your contact center’s specific security objectives for protecting data and combating fraud by controlling, auditing, automating and optimizing authentication decisions using multiple security factors such as speech, touchtone, ANI, agents and voice biometrics. Learn more.

CTI/Agent Desktop

Our CTI screen-pop and customized desktop solutions provide agents with useful caller information, enabling them to delivering quick, personalized service in support of a great experience. Learn more.

For more tips on delivering a great customer experience over the phone channel and Nuance solutions, request our How Nuance Can Help information kit.