Nuance Business Consulting Services

Back

About us

I have more than 10 years of experience corporate strategy development and new product and services launches. At Nuance, I'm charged with creating contact center strategies to promote efficiency and effectiveness for our enterprise customers across a variety of industries.

Most recent project(s):

Creating a comprehensive contact center assessment for a leading Life and Retirement Services company. The consulting engagement consisted of an all-inclusive infrastructure, self-service, analytics and competitive benchmarking assessment, complete with detailed recommendations for a multi-phased implementation strategy. Recommendations were leveraged by executive sponsors as part of the company's integrated contact center initiative.

Industry expertise:

Telecommunications, Financial Services, Healthcare, Utilities

Skill set:

• Strategy Consulting
• Competitive Benchmarking
• CTI & Desktop Consulting
• Market Launch Support
• Financial/ROI Modeling
• Analytics and Continuous Improvement Strategies
• Client Management

Why I'm at Nuance:

A host of new contact center technologies, channels and best practices are emerging. I'm with Nuance because I truly believe that between our aggressive growth strategy and industry expertise, we are best positioned to help organizations meet those changing needs and be at the cutting edge of contact center applications. While a lot of other companies have a narrow focus and still view the contact center with a "siloed" mentality, our ability to understand the complete contact center allows us to create larger, broader strategies that truly impact the entire organization.

What I believe sets us apart:

When you look at how contact centers are evolving it goes much greater than just one technology - like speech for example. We take a holistic look at an organization's contact center needs and recommend what's right for them. Just because we're the leader in speech-enabled self-service, doesn't mean we'll always recommend speech. That is how we've earned the trust and respect of some of the largest organizations in the world.

My favorite quote:

"Do not go where the path may lead, go instead where there is no path and leave a trail." -- Ralph Waldo Emerson

© 2002–2010 Nuance Communications, Inc. All rights reserved.