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About us
Unwavering commitment. Unmatched expertise. A fanatical dedication to helping organizations create a world-class customer experience for their customers.
Welcome to Nuance Business Consulting Services. We're part of Nuance's global Enterprise Division, which also includes the world's largest professional services team focused on contact center solutions. We approach each consulting engagement from a vendor- and technology-agnostic point of view, evaluating your unique business needs and helping you determine the optimal strategy for your organization. Then we work with you to create an actionable roadmap for implementing contact center solutions that reduce costs; improve customer satisfaction and loyalty; and drive revenue.
Whether you're in the midst of an IVR migration, figuring out ways to optimize your existing contact center technology, or just beginning to plan your upgrade strategy, we want to be your trusted advisors.
Meet the team
Comprised of an extraordinary group of people from around the world, we offer experience drawn from a wide range of industries and disciplines. Our team brings enthusiasm, perspective, and experience to every engagement. Meet some of our team:
Jay Castergine | Senior Business Consultant - Mahwah, NJ
![[photo] Jay Castergine](http://www.flipyourcustomerexperience.com/img/content/castergine.jpg)
It's not a matter of how good your technology or code is, it's do they trust you.
Rebecca Nowlin Green | Senior Business Consultant - Santa Cruz, CA
![[photo] Rebecca Nowlin Green](http://www.flipyourcustomerexperience.com/img/content/green.jpg)
The most important thing that we focus on in every project is the caller experience - how can we bring the phone system and contact center in line with the rest of the company's goals while delivering an optimal customer experience.
Brian Pia | Senior Business Consultant - Mahwah, NJ
![[photo] Brian Pia](http://www.flipyourcustomerexperience.com/img/content/pia.jpg)
We take a holistic look at an organization's contact center needs and recommend what's right for them. Just because we're the leader in speech-enabled self-service, doesn't mean we'll always recommend speech. That is how we've earned the trust and respect of some of the largest organizations in the world.
Whether you're planning to migrate your legacy IVR or optimize your existing technology, download the Flip Your Customer Experience Resource Kit to help you make strategic decisions.
The kit includes:
- Online Self Evaluation
- White Papers
- Webcasts